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Terms & Conditions
Last updated: July 2026 · 3-Year Anniversary Offer edition
01. Acceptance of Terms
By purchasing the 3-Year Anniversary Offer or otherwise accessing or using Funnel Panda CRM ("the Platform"), operated by The Funnel Panda LLC ("we," "us," or "the Company"), you ("you" or "the Client") agree to be bound by these Terms & Conditions. If you do not agree, do not purchase, access, or use the Platform.
02. The 3-Year Anniversary Offer
The 3-Year Anniversary Offer is a one-time promotion available until August 15, 2026, or until the first 50 businesses purchase, whichever occurs first. The offer consists of a single professionally designed website and Lifetime CRM Access (as defined below) for a one-time payment of $500 USD. Once the promotion ends, the offer will not return, and neither the price nor the inclusions are guaranteed to remain available.
03. What Is Included
Your one-time payment of $500 includes: (1) ONE custom professionally designed, (2) mobile-responsive website; (3) website hosting while the Company continues to operate the Platform; (4) domain connection assistance (you supply the domain); (5) Business Dashboard (CRM) account with Lifetime Access; and (6) 30 days of post-launch support. Lead management, contact management, booking calendar, contact forms, opportunity pipeline, email/SMS automation, and basic SEO setup tools are available within the CRM.
04. What Is NOT Included
The Anniversary Offer does NOT include: (1) unlimited websites or funnels — the offer is strictly ONE website; (2) additional websites (each additional website requires a separate website build fee, quoted separately); (3) advanced automations, custom development, API/Zapier integrations, or DM/social automation builds; (4) email or SMS message usage charges — you are billed separately by our messaging providers for the messages you send; (5) paid advertising, ad management, or SEO campaign services; (6) community platform setup or community management services.
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05. Lifetime CRM Access — Definition & Scope
"Lifetime CRM Access" means that, following your one-time purchase, no monthly CRM subscription fee will be charged for the ONE CRM account provisioned to you. "Lifetime" refers to the operational lifetime of the Funnel Panda CRM Platform and is contingent on: (a) the Platform remaining operational and offered by the Company or a successor; (b) your continued compliance with these Terms and any acceptable use policies; and (c) your account remaining in good standing. Lifetime Access does not create an ownership interest in the software, and does not entitle you to Platform features that are launched under a separate paid add-on.
06. Usage-Based Charges (Email & SMS)
While no monthly CRM subscription fee applies to the Anniversary CRM account, you are responsible for all pass-through usage charges associated with services you actively use, including but not limited to: outbound email delivery, SMS/MMS messages, phone number rentals, AI credits, and third-party integration usage. Usage rates are billed at the then-current provider rates and are the Client's sole responsibility. Failure to fund or pay usage charges may result in the affected feature being suspended.
07. Payment, Refunds & Chargebacks
The $500 Anniversary payment is a one-time, non-refundable payment. Because the offer includes custom design work, once your onboarding form has been submitted and design work has begun, no refunds will be issued. In limited cases where design work has not yet started, a refund request may be considered at the Company's sole discretion. Filing a chargeback in bad faith may result in immediate account suspension and legal recovery of amounts owed. Payments are processed by a third-party payment processor whose terms also apply.
08. Onboarding, Timelines & Client Cooperation
After payment, you must complete the onboarding form to begin your build. Build timelines typically range from 7–14 business days after we receive a complete brief, but may extend if content, branding, revisions, or feedback are delayed. The Company is not responsible for delays caused by the Client's failure to provide required materials, respond to requests, or approve deliverables. If the onboarding form is not completed within 90 days of purchase, the Company may proceed with a default build using the information provided or place the project on hold.
09. Revisions & Design Scope
The Anniversary build includes reasonable revisions during the initial build phase, limited to design refinements within the originally submitted brief. Complete redesigns, expanded scope, additional pages beyond the agreed structure, or repeated strategy pivots are not included and may be quoted separately. Revisions requested after the 30-day post-launch support window may be subject to hourly or project fees.
10. 30 Days Post-Launch Support
The 30-day post-launch support window begins on the day your website goes live. During this window, we will address minor tweaks, answer questions about using the CRM, and help you settle into your dashboard. Post-launch support does not include net-new pages, new funnels, custom development, paid ads, SEO management, or ongoing content updates. Support beyond 30 days is available on request under separate pricing.
11. Ownership of Assets
The website, funnel, automations, workflows, and related assets created within the Funnel Panda ecosystem are operated and hosted by the Company and remain dependent on the Platform continuing to operate. You retain ownership of your contacts, uploaded content, uploaded logos and brand assets, and any externally purchased domain. The Company does not claim ownership over content or domains you provide. The Platform's underlying software, templates, and code remain the intellectual property of the Company.
12. Export Policy
Contact exports are available upon request. Migration of contacts, calendars, and pipelines into Funnel Panda from other CRMs is supported as part of onboarding. Website exports, full funnel exports, agency snapshots, and backend/system exports are NOT supported. This protects the Company's infrastructure, pricing, and the integrity of the Anniversary Offer.
13. Additional Websites & Add-Ons
The Anniversary Offer is limited to ONE website. Additional websites are welcome but each requires a separate one-time website build fee, quoted at then-current rates. Advanced automations, custom development, API/Zapier work, DM/social automation builds, and advanced SEO services are also quoted separately. All add-ons remain subject to these Terms unless a separate written agreement supersedes them.
14. Domain Ownership
You retain ownership of any externally purchased domain connected to your Anniversary website. The Company does not claim ownership over externally registered domains. If the Company assists in purchasing a domain on your behalf, the domain is registered in your name (or transferred to you) and remains your property.
15. Third-Party Accounts & Integrations
You are responsible for connecting and managing your own social media accounts, payment processors, and third-party integrations unless otherwise agreed in writing. When you connect a third party, that provider's terms and privacy policy also apply. The Company is not responsible for outages, changes, or terms of third-party services.
16. Acceptable Use
You agree not to use the Platform for unlawful, harmful, deceptive, or abusive purposes, including but not limited to: sending spam, phishing, illegal financial or credit repair claims that violate applicable law, adult content, malware, or any activity that violates telecommunications, TCPA, CAN-SPAM, or other applicable regulations. Violations may result in immediate suspension without refund. You are solely responsible for the content and offers you publish and for compliance with the laws of your jurisdiction.
17. Non-Payment of Usage Charges
If you fail to pay email/SMS or other usage-based charges, the affected feature (e.g., outbound email, SMS) may be suspended until payment is made. Repeated non-payment of usage charges may result in suspension of associated services. Your Lifetime CRM Access (the base dashboard) remains, but paid-usage features will not function until the outstanding balance is settled.
18. Platform Availability & Modifications
The Company will make commercially reasonable efforts to keep the Platform available, but does not guarantee uninterrupted availability. Scheduled maintenance, third-party outages, or force majeure events may cause temporary unavailability. The Company may modify, add, or discontinue Platform features at its discretion; core functionality covered by your Anniversary purchase will be maintained where reasonably possible.
19. Cancellation by Client
Because the Anniversary Offer is a one-time purchase, there is no monthly subscription to cancel. You may stop using the Platform at any time; doing so does not entitle you to a refund of the $500 payment. If you stop using the Platform, you remain responsible for any accrued usage charges.
20. Termination by Company
The Company may suspend or terminate your account for material breach of these Terms, including but not limited to: chargebacks, fraudulent activity, prohibited use, non-payment of usage charges after notice, or activity that jeopardizes the Platform or other users. Termination for cause does not entitle you to a refund.
21. Support Hours & Response Times
Support is available during business hours (Monday–Friday, US Central Time), excluding US federal holidays. Response times may vary based on volume and complexity. Instant responses are not guaranteed. Urgent matters may be handled outside business hours at the Company's discretion.
22. AI, SEO & Memberships
AI-powered tools may be available within the Platform. AI usage may consume credits or incur additional charges depending on provider pricing. Basic SEO structure and optimization tools are available within the Platform; advanced SEO services, ranking campaigns, and SEO management are not included. Membership and course functionality is available; community platform setup and community management are not included.
23. Limitation of Liability
To the maximum extent permitted by law, the Company's total aggregate liability under these Terms shall not exceed the amount you paid to the Company in the 12 months preceding the claim (for the Anniversary Offer, this is capped at $500). The Company is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use or inability to use the Platform, even if advised of the possibility of such damages.
24. Indemnification
You agree to indemnify and hold harmless the Company and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from (a) your use of the Platform, (b) your content or offers, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party right.
25. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email or in-platform notice. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
26. Governing Law & Venue
These Terms are governed by the laws of the State of Mississippi, United States, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Madison County, Mississippi, and you consent to the personal jurisdiction of those courts.
27. Entire Agreement
These Terms, together with any separate written agreements you sign with the Company (e.g., add-on scope documents), constitute the entire agreement between you and the Company regarding the Platform and the Anniversary Offer, and supersede any prior representations or agreements.
28. Contact
Questions about these Terms should be sent to [email protected]
Questions about these terms? Contact us or read our Privacy Policy.
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